We offer complimentary U.S. and Puerto Rico standard delivery on all orders valued over $75 USD. Orders valued under $75 USD incur a $10 standard shipping fee.

Methods and transit times:

Standard
Cost: Free
Transit Time: 3-7 business days

2 Day
Cost: $20
Transit Time: 3 business days

Overnight
Cost: $30
Transit Time: 2 business day

Expedited orders placed after 1pm PST will ship the following business day.

Send us an email at welcome@olivialorenthelabel.com and we will look into the status and provide you with an update. 

We try to fulfill orders very quickly! Please email us at welcome@olivialorenthelabel.com and we’ll see what we can do!

If you’re unsure about your new purchase you can always send it back within 14 days of delivery for a full refund. 

Returns are accepted on all unworn items within 14 days of delivery. To process your return, please visit our online return portal.

You can start a return using your email address and order number using our online return portal

Once we have your info, we'll send you a prepaid return shipping label. To avoid any delays with processing your return, please be sure to download the pre-paid return shipping label associated with your return. Consolidating returns or using the incorrect shipping label may cause a delay with your refund.

The full return policy can be reviewed here. 

Please initiate a return for an order placed through Instagram directly through the Instagram app.

After requesting the return, you'll receive a prepaid return shipping label to the email address associated with the order.

The best way to be notified about Olivia Lorèn The Label insider information is to sign up for our emails or texts and follow us on social.

You can sign up for our emails at the bottom of our homepage. All of our social links are listed there as well!

Only one promo code can be used per transaction and may only be used once unless otherwise specified.

If you're having trouble using your promo code, please send us an email at welcome@olivialorenthelabel.com and we'd be glad to assist!

To properly care for your jewelry, be sure to follow these practices:

Avoid harsh chemicals (household cleaning supplies, product chemicals, perfumes, saltwater, etc.) and humidity. Helpful note:  Put your jewelry on last when you’re getting ready— spray perfumes apply lotion in advance of putting on jewelry

For a touch up, use your jewelry care cloth that comes with every OLTL purchase. For a mild cleaning, use gentle soap and warm water to wash your jewelry. For a deep clean, purchase a gold + silver jewelry cleaner. Always fully dry your jewelry.

Storage is key. We make beautiful, branded boxes complimentary on all orders.

Handle jewelry with the care it deserves and it will stand the test of time.

If you have any questions or need any assistance, feel free to reach out to our concierge at welcome@olivialorenthelabel.com.

Luxe Collection: We only use solid gold (not vermeil or plated gold) for us to ensure it stays intact for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out. You can wear our jewelry 24/7 without the jewelry losing its shine or tarnishing in any way. This collection is comprised of lab grown diamonds, moonstone, and other natural stones. The product description for each item will details diamonds and stones.

Everyday Collection: We use 0.1 Micron Thick Genuine Gold Plating And E-Coating To Lock In Shine And Prevent Tarnishing so you can carry about your everyday life. We use a variety of cubic zirconia and other natural stones. 

We use the highest quality lab grown diamonds for our luxe jewelry collection. VS1 Clarity, D color, Excellent Cut

The sole distinguishing factor between lab-grown diamonds and natural diamonds is their origin. Lab-grown diamonds are produced within a laboratory, employing technology to replicate the natural diamond formation process. The outcome is a synthetic diamond that is indistinguishable in terms of its chemical, physical, and optical properties from those formed beneath the Earth's surface

It's important to note that lab-grown diamonds are not counterfeits or cubic zirconias. They possess identical physical and chemical characteristics to naturally mined diamonds. In fact, even experts would require specialized equipment found only in gemological laboratories to discern the disparity between a mined diamond and a lab-grown one.

The best way to be notified of when a style comes back in stock is to sign up for our back in stock emails.

You can sign up by clicking 'Notify Me' on the product page and entering your email details.