Privacy policy
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Olivia Lorèn The Label LLC, hosted on Shopify.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
1.1. When you browse our store, we automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
1.2. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
1.3. Additionally, when you make a purchase or attempt to make a purchase through the Site, we will also collect certain device information, such as information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
1.4. We may use this Order Information and Device Information for communication purposes, to fulfill orders, screen for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
SECTION 2 - CONSENT
2.1. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting it and using it for that specific reason only.
2.2. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
SECTION 3 - DISCLOSURE
3.1. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
4.1. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
4.2. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
4.3. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
5.1. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
5.2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
5.3. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
5.4. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
5.5. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
5.6. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECTION 6 - SECURITY
6.1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
6.2. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
7.1. We use cookies to maintain the user session and enhance your experience on our website. By continuing to browse our site, you are agreeing to our use of cookies.
SECTION 8 - AGE OF CONSENT
8.1. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
9.1. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
9.2. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Addendum to Shopify SMS Privacy Policy: Best Practices
This addendum outlines specific details related to the collection, use, and protection of personal information through SMS communication on our Shopify platform. By using our services, you agree to the terms outlined in both our general Privacy Policy and this SMS Privacy Policy Addendum.
1. SMS Data Collection: We may collect personal information through SMS communication for the purpose of order updates, promotions, and customer support. This may include, but is not limited to, your name, phone number, order details, and preferences.
2. Consent: By providing your phone number and opting in to receive SMS updates, you consent to the collection and use of your personal information for the specified purposes. You may opt out of SMS communication at any time by following the instructions provided in the messages or contacting our customer support.
3. Message Frequency: We strive to send SMS messages at a frequency that is reasonable and relevant to your engagement with our platform. You can customize your message preferences or opt out of specific types of messages.
4. Third-Party Service Providers: We may engage third-party service providers to facilitate SMS communication. These providers are contractually bound to handle your information securely and in compliance with applicable privacy laws.
5. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
6. Updates to Privacy Practices: As our platform evolves, we may update our privacy practices. Any material changes to how we collect, use, or share your information will be communicated through updated policies.
7. Your Rights: You have the right to access, correct, or delete your personal information. If you have any concerns about the use of your data, please contact our privacy team at [contact email/phone].
8. Compliance: We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By continuing to use our services, you acknowledge and agree to the terms outlined in this addendum. For more information, please refer to our comprehensive Privacy Policy on our website.
Thank you for trusting us with your information.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at hello@olivialorenthelabel.com or by mail at:
Olivia Loren The Label LLC
Privacy Compliance Officer
2618 San Miguel Drive
PMB #264
Newport Beach, CA 92660
Last Updated: January 2026